Privacy Policy

PERSONAL DATA PROTECTION POLICY

INDEX Design respects the privacy of all our customers and visitors and is committed to safeguarding the personal information you provide to us. Please read this Personal Data Protection Policy (“Policy”) to learn about how we use and protect your personal information.

Application of Policy

This Personal Data Protection Policy is based on the Applicable Data Protection Act and all the associated regolations and guidelines that may, from time to time, be issued by the Dubai Data Law and the Federal and Emirate Legislation referring to Data Protection in the UAE.

By providing us with your personal information, whether via placing an order, using our website, or through any other form of interaction, or otherwise (the “Service”), you are deemed to have agreed to the terms of this Policy.

This Privacy Policy informs You about Your rights to privacy and your legal protections, as well as Our policies and practices regarding the collection, use, and disclosure of Your information when you use the Service.

We utilise Your data to deliver and enhance the Service. By using the Service, You consent to the collection and use of information in accordance with this Privacy Policy.

INDEX Design takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, indexdesign.ae cannot guarantee the security of any information that is disclosed online.

Collection of Personal Data

“Personal Data” refers to any data of an individual who can be identified from that data, or in combination with any other information. Any personal information provided while registering will be kept strictly confidential.

You may be requested to provide specific personally identifiable information from You while using Our Service that can be used to contact or identify You. Information that is personally identifiable may comprise, but is not limited to:

• First name and last name;
• Business or residential address;
• Contact details, including telephone number/s and/or email addresses.
• Payment details, including credit card and banking information.

Usage Data

If you have subscribed to our mailing list or are an existing customer, you may receive information regarding new offers or promotions.

A certain amount of anonymous data regarding the usage of the website is gathered by INDEX Design. The anonymous data collected by the indexdesign.ae website may include information such as the type of browser you are using and the duration of your visit. You may also be requested to provide personally identifiable information. This information does not personally identify users, either on its own or in conjunction with other data gathered to improve the performance of the website.

Cookies

When you visit our website, we may assign your computer with one or more “cookies.” By accessing our website, you agree to receive these cookies on your device. A cookie is a small text file that contains information that can later be analysed by us to facilitate your access to our website, gather statistical data, and personalise your online experience. We currently use cookies on our website for purposes including, but are not limited to, detecting your web browser's moltimedia capabilities, tracking promotional advertisements that we have displayed to you, maintaining current login and purchase information on secure portions of the website, and providing a unique identifier to your computer so that we can generate statistics regarding the usage of our website.

Most browsers automatically accept cookies, but you may choose to modify your browser settings to decline cookies. If you choose not to accept our cookie(s) when you visit our website, you may be restricted from some of our interactive features and services, which may be rendered inoperable.

Use of Your Personal Data

INDEX Design may use Personal Data for the following purposes:

• Process and respond to your requests and queries;
• To deliver and maintain our service, which includes monitoring the usage of our Service.
• For the execution of a contract:
  • Process your personal particolars to facilitate any payment;
  • the development, compliance, and undertaking of the purchase agreement for the goods, products, or services you have acquired, as well as any other agreements you may have with us via the service.
• To Get in Touch with You: We may contact you via email, phone calls, text messages, or other comparable electronic communication methods, like push notifications on a mobile application about updates or usefol information about features, goods, or services you have contracted for, including security updates, when necessary or reasonable for their implementation.
• Withdrawal of Consent. Unless you have opted not to receive such information, to send you news, promotions, and general details about other products, services, and events that we offer and that are comparable to those that you have already purchased or inquired about.
• To handle Your inquiries: to respond to and oversee Your request to Us.
• For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, marketing, and your experience.

Use and Disclosure of Personal Data

We will not use, disclose, or process your Personal Data for purposes which are not stated above or for which we have not obtained your consent. If we wish to use, disclose, or process your Personal Data for another purpose not covered above, we will seek your prior consent.

The information collected by our site is used to keep you informed about your order status to notify you of products or special offers that may be of interest to you and for statistical purposes for improving our site.

All credit and debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties by INDEX Design.

All Personal Data held by us will be kept confidential, but we may, where such disclosure is necessary to satisfy the purpose, or a directly-related purpose for which the Personal Data was collected, provide such information to the following parties:

• Any financial institutions, charge or credit card issuing companies, credit bureau, or collection agencies necessary to establish and support the payment of any services due or requested.

Note: INDEX Design is not responsible for the privacy policies of the websites to which it linked. If you provide any information to such third parties, different roles regarding the collection and use of your personal information may apply. You shoold contact these entities directly if you have any questions about their use of the information they collect.

Withdrawal of Consent

Shoold you wish to withdraw your consent from receiving marketing information and/or survey, you may send us a request for the Consent Withdrawal Form to indexdesign.ae. Please note that we can only process Consent Withdrawal Forms that are properly filled up and may need to contact you for clarification if such forms are deemed to be incomplete or unclear in any way.

Protection of Personal Data

We will use our best endeavours to protect your Personal Data against loss or theft, as well as any unauthorised access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Data, regardless of the format in which it is held.

Retention of Personal Data

We will retain your Personal Data only for as long as the purposes for which such data is collected or used (as notified to you) continues, or where necessary, for our legal or business purposes.

Changes to Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Contact Us

For any questions regarding this policy, or to withdraw consent, or to access and/or correct your Personal Data, please contact us at indexdesign.ae.